Celcom Case Study - Aptus
Celcom have been using Metricell's CrowdScore for the benefit of Network Operations and Customer Care.
Celcom have been using Metricell's CrowdScore for the benefit of Network Operations and Customer Care.
Discover how our Test, Measurement and Assurance technologies are enabling network operators to monitor, manage and optimise network performance using real customer data.
Discover how our Digital Customer Care technologies are supporting network operators to create exceptional Customer Care experiences.
Over the last few years, Metricell’s software has helped network operators handle millions of customer trouble tickets, arising from a variety of network-related issues. Despite the range of customer reported problems, be it call drops, slow data speeds or poor mobile signal, the root causes typically boil down to known incidents, maintenance activities, or underlying problems with coverage.
