Customer Experience Management
 

Crowd Source Customer Experience Data

Capture a wider user base for more reliable insights.

Metricell have extensive experience in the collection of large scale, crowd-sourced telephony data in order to drive optimisation of networks. The data we collect is analysed and presented back in the form of metrics and KPIs to give the Operator a better understanding of the end-subscriber’s experience. We aggregate metrics to provide a unique stream of data for performance monitoring and the analysis of trends.

  • Use crowd-source data to monitor network performance – automatically capturing real-time key performance measurements (dropped calls, no service, no data and more), as experienced by the subscriber.
  • Use our API to crowd-source data – instantly utilising an existing Apps user base!

Three key benefits you can obtain from crowd-sourcing:

  1. Cost Reductions
  2. Superior Customer Service
  3. A Better Mobile Network 

Insentivising a large user base to report on network problems can be a difficult undertaking...see how we employed gamification techniques to help Tele2 gain greater insight into subscriber experience across Moscow! 

 

Ready to manage your mobile network and subscriber experience all in one place?

  Get in touch...  

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