A proactive approach to customer care.
A recent Xerox report highlighted that 47% of customers who called their telecoms provider in the past year would have preferred other means of assistance but fell back on the traditional call centre, and 37% of consumers said they would have preferred a digital channel, such as virtual assistants or a webchat.
With Metricell, multiple customer care services can be unified within a single portal, thereby simplifying the process for subscribers and improving operator efficiencies. Subscribers are able to instantly find ways to get in contact with their service provider:
- Report a Problem - including Bi-Directional, Two-way communication between the operator and subscriber – with operator prompted test commands.
- Self Care – reducing demand on front line and technical staff with fully automated diagnosis of network quality problems
- Useful Numbers
- Email Support
- Live Chat
- Forum Support
- Request a Call Back
- Feedback Surveys
Visit our case study page for MobileCustomerCare.