Metricell’s Automated Network Intelligence (ANI) is transforming how telecom operators manage and maintain their networks. By leveraging AI and machine learning, ANI automates root cause analysis, significantly reducing the time required to detect and resolve network issues.
.png)
With ANI, operators can swiftly analyse vast datasets to identify the root causes of network degradation, whether related to site performance, coverage gaps, or local issues. This proactive approach enables faster resolutions, improved service reliability, and a seamless user experience, allowing operators to stay ahead of potential problems and minimise costly downtime.
5% decrease in network congestion rates achieved through 24/7 AI-powered support & automation.
60% reduction in network-related customer complaints within one year of launching Metricell’s solution.
6% improvement in first contact resolution within the first month of deployment, enhancing customer satisfaction.
Over the last few years, Metricell’s software has helped network operators handle millions of customer trouble tickets, arising from a variety of network-related issues. Despite the range of customer reported problems, be it call drops, slow data speeds or poor mobile signal, the root causes typically boil down to known incidents, maintenance activities, or underlying problems with coverage.
AI-powered automation for customer support, to streamline customer service processes and improve issue resolution.
ANI provides 24/7 self-service problem handling, offering real-time network status checks and issue reporting.
A comprehensive tool displaying live network status & predicted coverage, allowing users to easily check for network issues.
ANI supports both customer service agents & technical teams by analysing customer issues & offering tailored troubleshooting steps.
ANI is fully customisable through API integration, supporting both mobile and fixed networks
Oops! Something went wrong while submitting the form
