June 1, 2020

Celcom has now reached 1 million total status checks in May 2020. So far the status check via Celcom's website has become their most preferred channel during the lockdown in April and May.This year, connectivity has become more important then ever before. Many people have been confined to their homes as per government guidance, meaning businesses and consumers worldwide have had to adjust their routines and rely heavily on mobile networks for work, education, socialisation and entertainment.This milestone achieved by Celcom is great proof of how service checkers can help provide insight and self service capabilities for the benefit of both operators and customers.

February 24, 2026
The main motivation is the Coverage Crew team - everyone has a similar attitude towards the work; we all want to get it done to a high standard and help each other to do so.

January 22, 2026
When frontline users stop trusting the network, they change how they behave. By the time those behaviours are obvious, the system is already compromised, even if technical performance still appears “acceptable” on paper.

January 13, 2026
We want to help our users maximise their experience with the SmartTools platform. This series is designed to introduce you to some of the fantastic features within SmartTools, whether you're already familiar with the platform or not.