June 1, 2020

Celcom has now reached 1 million total status checks in May 2020. So far the status check via Celcom's website has become their most preferred channel during the lockdown in April and May.This year, connectivity has become more important then ever before. Many people have been confined to their homes as per government guidance, meaning businesses and consumers worldwide have had to adjust their routines and rely heavily on mobile networks for work, education, socialisation and entertainment.This milestone achieved by Celcom is great proof of how service checkers can help provide insight and self service capabilities for the benefit of both operators and customers.

July 31, 2026
Public frontier models have made powerful AI capabilities widely available. But this does not give an AI agent working knowledge of a telecoms network or the operator’s processes, nor does it teach the agent how individual operational teams make decisions.

July 22, 2026
The shift to AI-native operations begins by designing telecoms environments that agents can understand. When network data is centalised and contextualised, AI can begin delivering real value.

July 9, 2026
In many cases, operators already possess the information needed to improve decisions. The challenge is connecting it across the organisation so that its full value can be realised.