Embracing AI in Telecommunications: Revolutionising Self-Care Solutions and Root-Cause Analysis16th September 2024
The telecommunications industry is undergoing a shift with the rise of Artificial Intelligence (AI). With increasing customer demands and network complexity, telcos are seeking innovative ways to streamline operations and deliver superior customer service.
How AI is Revolutionising Root-Cause Analysis in Telecoms6th August 2024
Over the last few years, Metricell’s software has helped network operators handle millions of customer trouble tickets, arising from a variety of network-related issues. Despite the range of customer reported problems, be it call drops, slow data speeds or poor mobile signal, the root causes typically boil down to known incidents, maintenance activities, or underlying problems with coverage.
Embracing AI in Telecommunications: Get a Head Start with New Mobile Assistants8th July 2024
In the rapidly evolving telecommunications industry, the race for superior customer service is intensifying. Network operators are under constant pressure to innovate and deliver exceptional experiences to retain and grow their subscriber base. Read all about taking competitive advantage with Metricell.
Benchmarking for the Future: Gaining the Competitive Edge in 4G and 5G Networks10th June 2024
In the dynamic landscape of 4G and 5G networks, staying ahead of the competition is paramount for mobile network operators. The ability to compare and benchmark network performance not only provides invaluable insights into your own network's capabilities but also reveals where you stand in relation to your competitors.
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Validating Excellence: Streamline 4G & 5G Network Assurance with Metricell20th May 2024
In today’s fast-paced digital world, the performance and reliability of 4G and 5G networks are under the microscope more than ever before. However, with the growing complexity of Radio Access Networks, mobile network operators face the formidable challenges.
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Embracing Independence: The Path to Assuring Mission Critical Broadband Networks22nd April 2024
Discover the essence of true network reliability in the digital age with Metricell. Explore our blog to uncover the critical role of independent assurance in mission-critical broadband networks.
Using AI and Real Network Measurements to Improve Network Performance19th March 2024
Network operators need happy customers and good network performance to succeed. Metricell offers a system to achieve this by using real measurements instead of predictions.
The Future of Customer Care in the Telecommunications Industry28th February 2024
The telecommunications industry is constantly evolving, and customer care is no exception. As customer expectations change and technology advances, telecom companies are looking for new ways to provide efficient and effective customer service.
Ditch the Manual, Embrace AI: Streamlining Telecom Customer Care14th February 2024
Telecom customer service is often rated poorly by consumers, but AI is changing the game by providing instant diagnoses, empowering agents, offering 24/7 self-service, and creating a seamless omnichannel experience.
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