March 11, 2020
Congratulations! Celcom have just completed their 500,000th check on their Service Checker platform, consisting of both SmartAgents and website traffic. This Service Checker deployment is a fantastic achievement not just for Metricell, but also for Celcom who have been exceptionally proactive promoting it to the market as part of their wider strategy to harness digital transformation for the benefit of customer experience.
September 10, 2026
Every team has that person who just knows where to look. AI agents can make their operational knowledge easier to access and share, while keeping engineers in control.
September 2, 2026
Ofcom is proposing new mobile incident reporting thresholds based on affected cell sites and their location, including a specific criterion for rural areas. We examine what could change and how operators can prepare.
July 31, 2026
Public frontier models have made powerful AI capabilities widely available. But this does not give an AI agent working knowledge of a telecoms network or the operator’s processes, nor does it teach the agent how individual operational teams make decisions.
