March 11, 2020
Congratulations! Celcom have just completed their 500,000th check on their Service Checker platform, consisting of both SmartAgents and website traffic. This Service Checker deployment is a fantastic achievement not just for Metricell, but also for Celcom who have been exceptionally proactive promoting it to the market as part of their wider strategy to harness digital transformation for the benefit of customer experience.
February 24, 2026
The main motivation is the Coverage Crew team - everyone has a similar attitude towards the work; we all want to get it done to a high standard and help each other to do so.
January 22, 2026
When frontline users stop trusting the network, they change how they behave. By the time those behaviours are obvious, the system is already compromised, even if technical performance still appears “acceptable” on paper.
January 13, 2026
We want to help our users maximise their experience with the SmartTools platform. This series is designed to introduce you to some of the fantastic features within SmartTools, whether you're already familiar with the platform or not.
