Why 5G and Private Networks are securing business continuity21st July 2021
Private networks securing business continuity. Near real-time performance insights into your telecommunications at any location.
Understanding Service Experience Across Rail Routes27th April 2021
Our capabilities for improving connectivity on train lines are contributing towards wider connectivity goals in the UK and around the world.
Innovation in Customer Service Can Help MVNOs Stand Out in a Competitive Market17th March 2021
Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.
Why It’s Time To Take Control Of Your Crowdsourcing4th February 2021
Crowdsourcing has become a crucial data source for service providers looking to understand their customer’s experience and prioritise improvements. We work with network operators to provide a fast and flexible process which is fully automated and allows them to bring crowd initiatives into a controlled system.
The Importance of Prioritising Innovation in Telecoms27th January 2021
A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.
Benchmarking and The Building of A National View of Mobile Experience7th January 2021
Which is the best mobile network in Germany? Metricell teamed up with Dalmus Commercial Consulting to participate in Smartphone Magazine's benchmarking report.
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Optimism for Telecoms in 2021... Despite the Challenges of 202027th November 2020
Metricell’s GIS capabilities are helping operators to visualise networks with a keen focus on data centralisation and collaboration between teams.
GIS and Spatial Analysis: Celebrating the History Behind Our New SmartTools13th November 2020
Having specialised in GIS solutions for over 14 years, the latest iteration of our tools brings a range of new features to our flagship software suite. With 3D visualisation, collaborative functionality and a whole new range of mapping customisation capabilities, we’re confident our new innovations will provide a positive contribution to the world of GIS.
How Mobile Operators Are Reclaiming the High Street16th October 2020
Metricell’s Beacons are cost-efficient, autonomous devices which test mobile service 24/7 in any location of interest. Customised for store owners and retail managers, these units test a range of activities (such as web browsing, streaming and call quality) with the performance information accessible in real-time.
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