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The Challenge of Improving In-Building Experience for Enterprises

Many of us know what it’s like to walk around our office trying to find a location which provides a stronger connection for a call or data service. This can be due to a range of common issues, often specific to each estate, stemming from trees and other clutter, to new, energy-efficient glass which can restrict the penetration of signals.

As the dependency on our devices increases, and traditional means of communication such as landlines begin to be replaced, these experience issues are going to result in frustration for employees and businesses alike.

Unfortunately, the cost of DAS solutions designed to enhance indoor coverage can impose limitations on routes to improvements for enterprises. Large venues such as airports and stadiums have enjoyed great results from DAS rollouts, but this is largely due to their scale and the return operators know they can receive through their implementation.

For businesses existing between large public venues and small home offices, known as the Middleprise sector, there is a clear need for the means to gain greater insight into the service they are receiving across their estates.

How to improve wireless coverage has an obvious answer, but where to improve it can be more difficult to ascertain. Understanding this can help businesses make targeted and cost-efficient improvements to their indoor network coverage, whether through the deployment of small cells or hotspots, as well as challenge expected coverage levels dictated in their contracts with service providers.  

Addressing the in-building challenge can help not only employee productivity, but vastly increase the value of the businesses property. Coleman Parkes revealed that indoor wireless coverage could increase a property’s value by 28% on average, meaning that a $2.5 million office building could be worth $700,000 more with a dedicated indoor cellular system.

MSS provides the capability to assess in-building coverage across floors, sites and any other locations with experience mapped directly against floorplans, blueprints or even photographs of the area being analysed. This can help facilities managers, IT specialists and others charged with improving connectivity identify problem areas and make targeted, cost-efficient improvements to in-building service.

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References  
- 72% of customers will share a positive experience with 6 or more people – Esteban Kolsky
- 1 in 3 customers will leave a brand they love after just one bad experience while 92% would completely abandon a company after 2/3 negative interactions
-  PwC 40% of consumers now prefer self-service over human contact – Steven Van Belleghem  

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