Digital Self Care

Over the last few years, Metricell’s software has helped network operators handle millions of customer trouble tickets, arising from a variety of network-related issues. Despite the range of customer reported problems, be it call drops, slow data speeds or poor mobile signal, the root causes typically boil down to known incidents, maintenance activities, or underlying problems with coverage.

In the rapidly evolving telecommunications industry, the race for superior customer service is intensifying. Network operators are under constant pressure to innovate and deliver exceptional experiences to retain and grow their subscriber base.

Stop the call centre chaos and take control of network issues with Metricell’s Automated Self Care, the solution that transforms network problem reporting by empowering your subscribers to self-report issues.

Reporting a network problem couldn’t be easier for subscribers with the capability to issue a report via multiple devices or platforms.

Harness the power of artificial intelligence to swiftly address customer queries, streamline complaint resolutions, and enhance their overall level of service quality.

Watch our video to see how this innovative AI solution empowers operators with proactive insights, automates customer interactions, and elevates digital care experiences.

Web-based interface, Service Checker is designed for operators to use on their website allowing customers to instantly access information about live network status in any location of interest.

See how Celcom is accelerating service speed and cutting costs by moving the contact centre to a more proactive, digital model for communications and customer care.

Celcom have been using Metricell's CrowdScore for the benefit of Network Operations and Customer Care.