See how Celcom is accelerating service speed and cutting costs by moving the contact centre to a more proactive, digital model for communications and customer care.
Automated Self CareStop the call centre chaos and take control of network issues with Metricell’s Automated Self Care, the solution that transforms network problem reporting by empowering your subscribers to self-report issues.
Digital Self CareReporting a network problem couldn’t be easier for subscribers with the capability to issue a report via multiple devices or platforms.
Fully Digital Self CareHarness the power of artificial intelligence to swiftly address customer queries, streamline complaint resolutions, and enhance their overall level of service quality.
