Metricell’s AI Device Assistant (AIDA) revolutionises self-care by empowering subscribers with instant, AI-driven troubleshooting solutions. With its intuitive interface, AIDA reduces call volumes, operational costs and enhances customer retention. It offers seamless integration as an SDK or a standalone app, ensuring flexibility and ease of deployment.
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This all-new app puts the power of troubleshooting in subscribers’ hands. With its intuitive and user-friendly interface, navigating towards a solution is a breeze. AI Device Assistant boasts a suite of innovative features designed to diagnose and report any problem in user experience, fosters stronger relationships with your subscribers by streamlining their experience and keeping them informed.
40% reduction in number of incoming calls to contact center.
50% reduction in call-in complaints regarding data and voice over 6 months.
Improvement in Network NPS by 10 points within one year.
In the rapidly evolving telecommunications industry, the race for superior customer service is intensifying. Network operators are under constant pressure to innovate and deliver exceptional experiences to retain and grow their subscriber base. Enter AIDA, a transformative force reshaping how telecommunication providers approach customer service.
Data can be visualised on the SmartTools platform, we have dedicated modules that facilitate work with reports.
AIDA can assist in resolving issues even when the user is out of service or offline.
Supports both iOS & Android devices along with all current & future versions.
AIDA is designed to deliver concise & factual information, simplifying complex diagnostics for your subscribers.
AIDA resolves issues more efficiently leading to a better customer retention
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