April 1, 2022
This month EE have renewed with Metricell for another year. This renewal covers Support and Hosting for NEST as well as renewing their NetLogger Managed Service.
October 11, 2021
Customer expectations and the customer call centre experience has significantly changed in the last couple of years. Covid has been one of the large contributing factors that has brought to light the importance of the call centre, and how they must adapt to meet the changes in customer behaviour and expectations.
March 17, 2021
Embracing digital channels which prioritise automation and self-service can bring fast value to a range of customer satisfaction and call centre KPIs whether via live service checkers on an MVNO’s website or intuitive service software for contact centre personnel.
January 27, 2021
A key area that operators can look to invest in is within Digital Customer experience, especially within the context of service. While the reputation of service from mobile operators has improved over the past few years, there’s clearly more ground to gain.
September 10, 2020
We’re pleased to announce that we’ve won the Innovation Award for Network Operator Collaboration Software and the Innovation Award for Geospatial Intelligence solutions from SME News.
June 29, 2020
Drive a range of improvements from both an operational and customer satisfaction perspective all through the improvement of access to information whether via a live agent or self-service avenue.
May 21, 2020
We are pleased to announce that Metricell has successfully passed the accreditation process for ISO 22301 - the globally recognised standard for business continuity.
April 21, 2020
It is with great pride today that we announce Metricell has been recognised with a 2020 Queen’s Award for Innovation.
April 8, 2020
Dependency on the internet and voice services has increased exponentially. Mobile operators need fast digital network status information for customer service channels.
March 27, 2020
We’re working hard to support our customers and their operations throughout this uncertain period and we’re here to help you too. Get in touch with us here and we will happily send you some more information on Service Checker and discuss how to get you started.
March 11, 2020
Celcom have just completed their 500,000th check on their Service Checker platform, consisting of both SmartAgents and website traffic.
February 7, 2020
For network operators, the majority of customers would prefer a self-served, digital route to customer service. Metricell can help with your digital customer experience.
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